Refund Policy

Due to our products' nature (digital goods or handmade custom items), we do not accept returns or exchanges, but please contact us if you have any problems with your order.

Once the checkout process has finished, you automatically gain access to the patterns and instructions. We are available and do our best to assist you with any questions regarding the use of our products. If you contact us and allow us at least 24 to 48 hours, we will be more than happy to help you solve any problem with our products.

Contact us at hellocreatorembroidery@gmail.com or send us a message on Instagram @creator_embroidery, and we will do our best to assist you.